Our Returns, Refunds and Complaints Policy
Your Fresh Flowers Guarantee in South Wimbledon
At Flowers South Wimbledon, our commitment is to deliver only the freshest, most vibrant blooms to every customer in our community. We understand how important it is for floral arrangements to arrive in perfect condition—whether brightening a home or elevating a business event. As your trusted local South Wimbledon florist, we stand by our Fresh Flowers Guarantee, providing quick support in the unlikely event that our flowers do not meet expectations.
Damaged-on-Arrival: Immediate Support
Your satisfaction is our priority. If your flower arrangement arrives with any damage or does not meet our quality standards, please contact us within 24 hours of delivery. Providing a photo of the damaged flowers or packaging can help us resolve the issue swiftly. We take such reports seriously and always aim to put things right as quickly as possible.
Freshness Window: Guaranteed Lasting Blooms
Our flowers are sourced and arranged with the utmost care to ensure maximum freshness upon arrival. We guarantee that your flowers will remain fresh for at least 5 days from delivery, provided they are cared for according to our instructions. If you notice your flowers losing freshness within this timeframe, please reach out to us so we can investigate and offer a fair solution.
How Refunds and Replacements Work
If your flowers are damaged on arrival, arrive late, or do not meet the quality we promise within the freshness window, we offer the following options:
- Replacement: We will promptly send a fresh replacement arrangement at our earliest available opportunity. This is our preferred solution, ensuring you receive beautiful blooms as intended.
- Refund: If a replacement is not convenient or suitable, we will arrange a refund to your original payment method once the matter is confirmed. Please allow a reasonable processing period for the refund to appear in your account.
Your happiness with our service and flowers is important to us, so you can choose the option that best suits your needs.
Complaints Policy & Process
We value feedback from our customers and see it as an opportunity to improve. If something about your experience was less than perfect, please let us know. Submit your complaint within 7 days of receiving your order—this allows us to investigate thoroughly and resolve any issues efficiently. When making a complaint, providing your order details and a clear description of the concern helps us respond faster.
A member of our team will review your message, contact you to discuss the problem, and work with you to find a suitable resolution. We strive to reply promptly and handle all complaints fairly and professionally.
Reliable Service for South Wimbledon Households & Businesses
Flowers South Wimbledon is proud to be a reliable, local florist supporting homes, offices, hotels, shops, and more throughout South Wimbledon. We back every order with attentive customer care and a guarantee of fresh, high-quality flowers. Thank you for trusting us to deliver beauty to your space—if you need any support, our team is always here to help.
